At Stellar, We believe that your data crash causes are different so are our service plans. We have devised various service plans so that it suits your need as per the crash scenario. Keeping up the tradition of achieving total customer satisfaction, Stellar indigenously develops tools & Processes which are Read-Only and does not harm the data status on the crashed media irrespective of the outcome of the recovery process.
At Stellar we respect your valuable time and has evolved a strict documented process as per ISO 9001:2000 norms to ensure confidentiality, consistency & transparency each time every time. Stellar uses Read-Only processes on your crashed media so that your media status is not changed irrespective of the recovery process outcome. Customer is required to fill - in a
media assessment form and provide it along with the media at our Data Recovery labs.
Outstation customers need to follow the instructions on how to pack their media & send it to nearest Stellar Data Recovery Lab
Once the media is received, the crashed media is assigned a unique job reference id, which would be helpful for the customer in future correspondence.
Evaluation of the Media at our Data Recovery Labs:
Once media for data recovery along with necessary details reach our lab, our specialists will analyze the nature and amount of corruption/damage, it’s probable cause, assessing and working out the fastest data recovery process.
The Evaluation of your media will be done free of cost by our data recovery specialists.
In Post Evaluation we submit the following details:
- An estimate of the percentage of data recovery possible.
- The time involved in the data recovery process.
- The Cost estimate for data recovery job.
The Evaluation report along with the quotation is sent across to the customer through- email/telephone/fax
Recovery of your data from the media:
Based on the Evaluation report provided by our Data Recovery specialists, customer can give his consent whether we should proceed with the Data Recovery job or not. Once the customer agrees to the above, he needs to send across a work order. Our specialists would start the recovery process and ensure that the recovery of data is done to your satisfaction.
Handing over the data to the customer:
Once the Data recovery process is complete, the customer care executive / coordinator sends you the Directory Listing in a text file on E-mail alternatively you may also verify your Data at the Stellar Lab and register your written acceptance by E-mail/Fax.
The Data is delivered on a Free DVD or on hard disk supplied by customer.
We understand that your circumstances and need for a recovery is different each time. To suit your need we have introduced a number of service options. The service plans are categorized into Off-site (In-Lab) and On-site (Customer’s Premises) and offer a wide range of service deliverables. To know more about each plan, contact your nearest data recovery lab.
We offer Standard & Priority Service plans for both Off-site (In – Lab) and On-site (Customer premises) data Recovery Services.
