Summary: Microsoft releases regular updates of the Windows operating systems to enhance new features and to fix security patches. Windows 10 is increasingly becoming popular among users, upgrading to Windows 10 is easy, however, at times upgrades can trigger major or minor data loss. Missing Outlook contacts is one major issue for MS Outlook users who have upgraded to Windows 10 and Windows 11.
“I had installed Windows 10 a few weeks back; all looked fine until I had to send an email via outlook, I can send emails but, I have lost my calendar and all contact lists. How do I recover contacts in Outlook?”
Outlook is the default email client of the Office suite by Microsoft. Microsoft currently supports Outlook 2021, 2016, 2019, and Office 365. This includes their respective BCM versions. Outlook 2013, 2007 and older versions are not recommended, as support has been discontinued. These older versions of Office are vulnerable to security issues and no updates are made available for these versions.
Windows upgrades cause inevitable problems. Be it Windows 8.1 to 10 or 10 to 11, users are often faced with a strange situation—the entire contact list has disappeared from Outlook.
In this blog, we’ve discussed some methods to recover Outlook contacts missing after the migration to Windows 10 and 11.
If you’re still unable to see your missing contacts on Outlook after Windows 10 update, try the methods given below:
Methods to Recover Contacts in Outlook
1. Import the old PST file
Outlook stores all data in PST files. When Windows version updates (8.1 to 10 or 10 to 11) the system creates a folder “Windows.old” in C drive. It is there for situations like this.
Open the legacy Windows old folder and navigate to the Outlook folder using the path:
C:Windows.old > Users > username > AppData > Local > Microsoft > Outlook
AppData is a hidden folder. Before you try, first unhide all files and folders. If you do not know how, then follow the instructions in this link.
Open the Outlook folder (old)
Locate the PST file and note the path
Select Open & Export > Import/Export
Select “Import from another program or file”from the options and click “Next”
Browse to the old PST file and click “Next”
Choose “Replace duplicates with items imported”
If you are not using Microsoft 365, select “Import items into the current folder”
Click “Finish”and exit Outlook
Restart Outlook and you should have contacts restored
2. Create another Outlook profile
After installing Windows updates, it may sometimes happen that some of the necessary Outlook files or metadata move to another folder. Due to this, Outlook contacts may go missing after the migration to Windows 10 and 11. To overcome this issue, try recreating the Outlook email profile on your Windows system. Recreating the Outlook profile creates another Offline Outlook Data File (.OST) which is a synchronized copy of your mailbox data stored on the server. Thus, this may help you retrieve the Outlook missing contacts.
You can create a new Outlook profile by following the steps given below:
[NOTE]: With the steps given below, you can create an Outlook profile on any version of Microsoft Outlook such as outlook 365, Outlook 2021, 2019, Outlook 2016, Outlook 2013, Outlook 2010.
Launch Control Panel on your Windows system
Once you click Mail, a wizard would appear on-screen. Click Show Profiles.
Click Add, give a name to this profile and click OK
Don’t click Copy button as it’ll copy the existing data from older profile to the new one that you’re creating.
Don’t delete your previous Outlook profile until your new Mail Profile is ready and working as expected.
On the window that opens, enter your name, email address of the affected email account, and password (if prompted)
[IMPORTANT]: To avoid setting up the Outlook profile manually, select Email Account option instead of Manual Setup
[NOTE]: This window would look a bit different if you’re using Outlook 2007, or Outlook 2010. If you’re using any of these versions, you’d see a Password field in addition to Name, and Email Address fields. To proceed, provide a password in that field.
Click Next, and follow the on-screen instructions to finish the automatic setup of the Outlook profile.
Launch the Control Panel once again >> Show Profiles >> Choose Prompt for a profile to be used and click OK
This setting helps you choose and open an Outlook profile out of the multiple profiles that you may have created.
3. Use Stellar Repair for Outlook to Recover Contacts in Outlook
The above-stated methods are your best shot at the recovery of Outlook contacts that disappeared from Windows 10 and 11 without involving any software. But if they don’t work, your only option is data restoration using software as repair does not always work well in the case of Outlook.
Stellar Repair for Outlook is the only viable solution for the recovery of calendar, email and other data from a corrupt PST file.
How to use Stellar Repair for Outlook?
1. Download and launch Stellar Repair for Outlook
2. Select the PST file by browsing
3. Preview the file. You might wish to recover emails of a particular genre.
4. Save the recovered data.
Why trust Stellar Repair for Outlook?
If your problem is Outlook contacts disappeared from Windows 10 and 11 your best bet is Stellar.
Stellar Repair for Outlook repairs all sizes of corrupt PST files.
Can successfully recover emails, attachments and calendar.
You can save the recovered PST file in several formats such as MSG, RTF, HTML, MBOX and others.
Provides a detailed preview option allowing you to save what you want.
Technician’s edition can split and compact large PST files.
Watch Video: To Know the 5 Methods To Recover Contacts in Outlook Missing After Windows 10/11 Update
1. What is Outlook.com?
Those who are not using Office 365, need not worry about Outlook.com. Outlook.com is a webmail service from Microsoft like Gmail. Previously it was known as Hotmail. Outlook is an email client and not a web-based mail service.
2. Why are PST files used?
PST files are data files. Outlook on the same PC can be used by a number of users. PST file stores personal information for every user – their calendar, email addresses, phone numbers and so forth. In technical terms, it is an archival file that makes it easy to transport data from one location to another on the same PC, backup, and migration to a new PC.
3. Why do PST files get corrupted?
It may happen due to:
Improper shutdown of PC when Outlook was still working
Hardware failure affecting the section of the hard drive where the PST file was stored
Stellar Repair for Outlook is a robust and efficient software that uses advanced algorithms to repair PST files. With time PST files tend to become very large. It can lead to Outlook malfunctioning in various ways. Since Outlook is the defacto address book of a Windows PC, Outlook crashes can be terrible. Stellar Repair for Outlook is able to recover damaged PST files and repair them perfectly. No need to worry about Outlook contacts disappeared from Windows 10 and 11 anymore.
Installing Windows updates may move personal data and application data from one location on your Windows 10 system to the other. Therefore, you may find your contacts missing from Outlook 2010 or the latest versions of Outlook after Windows 10/11 update. You can try the hotfix mentioned in this blog to solve this problem. If the problem persists, you can try the methods—Create a new Outlook profile, Use the Outlook recovery tool to recover missing contacts.