[Solved]: How To Fix Canon Camera Not Recognized By Windows?

Summary: It is frustrating to get the “Windows 10 Won’t Recognize Canon Camera” error message. Due to this, the canon camera is not recognized by Windows 10, and you can’t access your photos. This blog includes some methods to resolve this error. Further, you’ll also find the causes behind this error and a powerful photo recovery software to restore deleted photos.

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My Canon DSLR camera is not detected by Windows system when I am connecting it via USB cable. The error “USB device not recognized” is continuously popping up and restricting me from accessing my photos. What to do now?”

“I have constantly been receiving the message “The last USB device you connected to this computer malfunctioned and Windows does not recognize it”, after plugging in my Canon EOS 350D to laptop via USB cable. I have also tried to fix it with EOS software. But, the problem still persists. How do I troubleshoot this issue on Windows 10?”


The common way to transfer the photos from the Canon camera to a Windows system is through the USB cable. Sometimes, you encounter an error “Windows 10 won’t recognize Canon camera.” You can’t access or transfer your photos stored on your Canon Camera’s SD card on your Windows system in such a case.

Here, we have mentioned some workable ways to fix the error. However, let’s first discuss the causes of this error.

[Suggested Reading] How to recover photos from formatted SD Card?

Why My Computer Won’t Recognize My Canon Camera?

There are various software glitches that result in the occurrence of this error. The most common causes are:

  1. Installation of the wrong version of Canon EOS Utility Software
  2. Faulty or damaged USB port, cable, or SD card reader
  3. USB drivers are corrupt or not updated
  4. Windows 10 version is not updated

Check here for How to recover deleted photos from a digital camera?

How to Fix Canon Camera Not Recognized By Windows 10?

We have mentioned 10 useful ways that can help you troubleshoot “Canon camera not recognized by Windows”. Follow the below-mentioned methods to resolve this error.

  1. Use Alternative USB Port

There might be an issue with the USB port. Therefore, connect the Canon camera’s USB cable to a different port, and try to access the photos stored on it.

  1. Change the USB Cable

If the alternative USB port didn’t work, then change the USB cable. Various Canon cameras come with a USB cable, but some cameras don’t. The USB cables for Canon cameras are either IFC-400PCU or IFC-600PCU for Mini-B and Micro-B terminals.

If the camera kit doesn’t have the associated USB cables, go through the manual and try the recommended USB cables by Canon.

  1. Check the Camera Battery

The free Canon EOS Utility software comes with the EOS camera series. If you are using this software to import your photos to the Windows system, ensure that your EOS camera is charged completely to transfer photos successfully. If your camera is not charged, you won’t be able to connect with the EOS Utility.

And, EOS Utility on Windows 10 doesn’t show you the notification if the camera battery is charged or uncharged when you connect the camera to the system. So, check the battery and make sure it is fully charged.

Also Read: How to recover deleted photos from Nikon Camera?

  1. Switch Off Canon Camera’s Auto Power Off and Wi-Fi/NFC Settings

Some people install Canon Digital Camera Software on their system. This software helps access Canon camera photos and videos on PC via Wi-Fi, without a USB cable.

So, change the camera settings. Open the “settings” in your Canon EOS menu. Find the “Auto power off” and “Wi-Fi/NFC” options. Turn them off and then connect the camera to the system. Now, your Canon camera should be recognized by your Windows system.

  1. Restart your System

Sometimes, a simple reboot can resolve the most significant errors. So, let’s try this out here as well.

  • Shut down your system.
  • When the computer is turned off completely, then unplug it from the power supply.
  • Wait for several minutes and plug it once again.
  • Now, start your system and check if the problem is fixed.
  1. Update your Windows OS

Update your Windows OS to get the most updated USB drivers on your system. The latest updates also resolve some bugs and system-related errors. To install the latest Windows updates, follow these steps:

  • Type Windows Update in the search box of your system.
  • Click on “Windows Update Settings”.
  • Click on “Check for updates”. Your system will scan for updates and recommend the updates, if available.
  • Click on “Install Updates”, if required, and follow the given instructions.
  • Next, reboot your system.
  1. Update your Generic USB Hub Driver

The steps to update the Generic USB hub are:

  • Right-click on the Windows button and click on “Device Manager”.
  • Double-click on “Universal Serial Bus controllers” to expand it.
  • Then, right-click on “Generic USB Hub” and select “Update Driver”.
  • A dialog box will appear. Select the “Browse my computer for driver software” option.
  • Next, choose the “Let me pick from a list of device drivers on my computer” option to open a list of compatible drivers.
  • Now, select the “Generic USB Hub” and click on “Next” to install it.
  • And, finally, restart your system.
  1. Use the SD Card Reader

You can also connect the Canon camera’s SD card to the system using an SD card reader and transfer all your photos effortlessly. Many laptops and desktops have an SD card slot, in which you can insert a camera storage card and transfer your photos.

However, when you connect your SD card to the system and it shows “Canon camera SD card empty” or some other error, then recover your photos using Stellar Photo Recovery Software. It is a DIY software that recovers photos, videos, and audio files from corrupted or formatted SD cards. It supports the recovery of Canon photo and video formats, including RAW CR3 and CR2 image files.

Stellar Photo Recovery Software provides a free demo version to preview recovered photos, however, to save those photos you need to have an activation key of stellar photo recovery software, you either get directly from the buy button or get it now option from the software or can purchase from the official site of Stellar.

Watch the video on “How To Recover DELETED Photos From SD Card” with the help of Stellar Recovery Software

  1. Uninstall Canon Camera

Uninstalling the Canon camera via Device Manager will erase all the camera information from the system. Then, your Windows PC will recognize your Canon camera. You need to follow the below steps.

  • Plug your Canon camera into the USB port.
  • Press Windows + X keys and click on “Device Manager”.
  • Double click on “Portable Devices” to expand it.
  • Select the Canon camera and click on “Uninstall” from the menu bar on top.
  • A dialog box will open requesting further confirmation. Click on the “OK” button on that window to confirm.
  • Next, click on the “Scan for hardware changes” button from the top of the Device Manager window.
  • Now, check whether the error is resolved or not.
  1. Check EOS Utility Software Version

If you have downloaded the EOS Utility software and are still facing the same error, then you need to check the version of this software. You can download the EOS Utility software, specific to your camera model, from Canon’s website.

Tips To Avoid Canon Camera Not Recognized By Windows 10 Error

  • Use the USB cable recommended by Canon.
  • Make sure that your Windows OS is updated.
  • Prefer a card reader when transferring over hundreds of photos and videos from the camera to the PC.
  • Don’t eject or disconnect the SD card while in use.
  • Don’t use the camera SD card if you face any errors. Recover the lost photos or videos using a reliable SD card recovery software.

For Speedy and complete photo recovery check What are the Advanced Settings Options of Stellar Photo Recovery Software

To Conclude

The error “canon camera not recognized by windows 10” may occur due to various reasons, as mentioned in this post. We have mentioned all the possible ways to resolve this error. If you have any queries or suggestions, feel free to share them via the comments section below.

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