Pretty happy with the service and very happy to get my data back!! They are systematic and very professional. After Analysis I was told that its a physical and logical damage and the price quoted seemed far too high (as much as my Dell Laptop). I did some market review, checked with my Company IT guys, they also referred to these people and the price was also similar!! Trusted them to recover and they did!! The estimated time was less than actual time, but you have to understand its machines working!!
There were regular updates about the progress and permission sought for everything.
They were willing to courier the recovered data, as it took ~3 hrs to copy!! Saved my time!!
Have a analysis report that can be shared with customers that would improve trust !!