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CLIENT - CORPORATE


ABOUT THE CLIENT

The best photography studios in Coimbatore


GOALS

To repair NTFS file system error and recover video files from the external hard drive

APPROACH

The photography studio approached Stellar Data Recovery centre Coimbatore

RESULTS

Repaired and recovered corrupt video files

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Stellar recovers videos from the drive affected with NTFS file system error

Be it weddings, cultural events, annual events, corporate events, private events, Fashion & Portfolio, professional photography services is one thing that cannot be missed. One of the best photography studios in Coimbatore provides a wide range of professional photography services to capture your best moments. However, in one incident, the video files stored in the hard drive got corrupt due to NTFS File System Error. The video files were of its clients and any damage to them was enough to bring their business down. On a good note, Stellar Data Recovery recovered all video files.

DESCRIPTION OF THE CLIENT’S HARD DRIVE

With the storage capacity of 2TB (Drive Type & Manufacture: Seagate/ SRD00F1/ Serial no: NA97LAH7), the external hard drive was the ideal device to store important video files.

PROBLEM FACED BY THE CLIENT & THE STEP FORWARD

When the hard drive was connected to a system, it displayed a message to format it. This lead to the inaccessibility of video files stored on the drive. To recover video files from the affected hard drive, the client approached Stellar Data Recovery Centre Coimbatore and narrated the grim situation. We briefed the client about the procedures of Stellar Data Recovery such as ‘No Recovery No Charge’ policy, Class 100 Clean Room Lab to operate hard drives in a controlled environment in case of severe physical damaged, plus the confidentiality and security of the data stored on the drive. The representative was convinced and submitted the affected hard drive.

WHAT WENT WRONG

The data recovery team analysed the hard drive and found out that the reason behind read/write error was due to NTFS File System Error. NTFS File System Error is caused due to disk corruption in NTFS file system, disk integrity corruption, bad sectors or any other disk related errors. Also, some partitions were inaccessible as the hard drive had bad sectors.

STELLAR SWIFTLY RECOVERS VIDEO FILES

The data recovery team cloned the affected hard drive and fixed the NTFS File System Error using a Stellar’s data recovery software and accessed the partitions. Once the partitions were accessible, video files were recovered. However, the recovered video files were corrupt and the team leveraged a video repairing software to repair the corrupt video files.

CUSTOMER FEEDBACK

In the end, the data recovery team recovered all the video files. The customer got back his data in short span of time and was satisfied with the file recovery services.

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WE ARE OPERATIONAL

Amid COVID-19 pandemic, Stellar® Data Recovery lab and recovery services are fully operational to serve your needs. You can avail our Online Remote Data Recovery Service. Stellar® encourages you to avail our free courier pick up service to submit your damaged media devices for data recovery