Cognizant Technology Solutions is a leading and global IT Services, Business Consulting, and Outsourcing Services provider. It has been named as the world’s fourth most admired IT services company by the Fortune magazine.
INACCESSIBLE HARD DRIVE – A STUMBLING BLOCK
The client had a 1TB Toshiba hard drive (model no. is MQ02ABF100) which stored all his confidential data plus all the important official documents. Unfortunately, when the client tried to access the hard drive, his laptop sometimes failed to recognize it. This brought his daily routine to a halt as he could not access the stored files on the hard drive. He even tried some manual methods to recover data from the affected hard drive but of no avail. At last, the client’s local IT team suggested to approach Stellar Data Recovery – Kolkata center to efficiently recover data.
WHAT WAS THE CLIENT’S STEP TO RESOVLE THE ISSUE
The client approached Stellar Data Recovery – Kolkata service center and got in touch with the representative of Stellar Data Recovery. The client presented his case and informed the representative that the laptop is unable to detect the hard drive. Furthermore, the client requested that the hard drive contained all the important docx, xls. xlsx, pst, ppt. pptx, pdf, and .ost files. The client was assured of a successful data recovery of the files. Finally, the representative requested the client to submit the affected hard drive.
STELLAR RESOLVES THE ISSUE
The data recovery team analyzed the affected hard drive and found out that there were decryption issues and the hard drive was inaccessible due to bad sectors. As the hard drive was inaccessible, it was a physical case and to recover data from it, the team first cloned the affected hard drive.
While cloning the HDD, the hard drive sometimes stuck due to bad sectors and the team had to start cloning the affected hard drive sector-wise. After the completion of the cloning process, the data recovery specialists decrypted the data from the accessible partition and successfully recovered all data. The client was informed of the successful data recovery process
THE CLIENT GOT HIS IMPORTANT DATA
The client got his critical data back and was satisfied with the recovery process and was elated with the results.
Due to COVID-19, Stellar Data Recovery offices will remain closed during the lockdown period. In continuation of our commitment to data care services and to ensure data loss does not hamper businesses or individuals, Stellar will be operating online and provide remote data recovery services.