Packaging & Shipping

How to Remove Hard Drive from Your Desktop/Laptop Safely

Acquaint yourself with the correct and safe method to remove the internal hard drive of your desktop or laptop before sending it to Stellar for data recovery.

Prerequisite:

• Screwdriver tool kit to remove the internal hard drive of your computer

Refer to the following video tutorials on how to remove internal hard disk drive from laptop or desktop while ensuring proper safety of the drive:

Packing and Shipping Instructions to Help Secure Data Recovery

1. Remove the internal hard drive from your laptop or desktop with caution
2. Put each internal or external hard drive inside an anti-static bag
3. Place the static-bag containing the drive inside an air inflated bag or solid foam
4. Place the bundle inside the packaging box.
   • Make sure the hard drive sits firmly inside the box. If it is moving, put extra cushion to ensure safe transit

   Note: Stellar provides safe transit box for hard drive shipment, which can be purchased from its website at a nominal cost. You need to choose the packing box option while making the payment for hard drive analysis.

5. Stick adhesive tape around the box to seal it properly
6. Write the destination address of the nearest Stellar lab on the box.
7. Select a lab location from the dropdown at the bottom to get address and phone no.
8. Send the box to the branch address via a reliable courier service
9. Inform Stellar by providing the courier details and tracking number

Stellar^® has 15 branches across India. Select the nearest branch where you want to send your hard drive for data recovery.