This post provides all the details related to claiming refund for software purchased through Electronic Software Delivery (ESD) from India website of Stellar® Information Technology Pvt. Ltd.— www.stellarinfo.co.in. It shares the refund terms and conditions, refund process, time it takes to get the refund amount, etc.
All our products have a “Demo Version”, that’s allows customers to evaluate the functionality before opting to purchase the software. We strongly recommend the use of Demo version or evaluation software, as the software do not have functional limitation (except Demo version will not save files). We also advise our customers to check the “system requirement” of our softwares before purchasing.
Being a data care expert, Stellar® Information Technology Pvt. Ltd (SITPL) is committed to provide the best data recovery solutions to its customers. As the company gives value to every customer, it also refunds the amount, if a customer is not satisfied with its product. The customer’s refund request stands approved if it meets all the requirements of Stellar's® refund policy. Here are the details of the company’s refund policy and process.
Refund cannot be claimed in the following conditions:
1. Non-Technical Conditions
- If the customer has purchased the software without using or evaluating the demo version.
- Unauthorized payment or credit card fraud, we suggest customer to contact respective bank for such payments.
- Software not purchased from stellar® website directly. Customer needs to contact store or partner for refund request.
- Any request citing “Activation Key” failure will not be entertained. In case software activation fails customers’ needs to get in touch with support team.
- Refund request for a part of a bundle.
- Refund request on renewals of subscriptions.
2. Technical conditions
- If customers refuses to accept assistance of our software technical support team or does not cooperate with stellar® technical team.
- System requirements as stated by stellar® are not met
Conditions to Claim Software Refund
Stellar® will refund the purchase amount of the product in the following conditions:
1. Non-Technical conditions
- In case the customer has made an incorrect purchase of product, customers can either get refund or can upgrade to the required software.
- If the customer has purchased 2 similar products and will refund for 1 product.
- We refund on first purchase of any stellar® software product, renewals subscriptions will not be included in refunds.
2. Technical conditions
- If our software is not able to perform task and no solution has been provided by us.
- If the results differ from the evaluation software on the purchased software product.
- If Stellar's® technical support team fails to help you recover data due to software limitations.
How to Get Refund?
[NOTE]: Stellar's® refund policy is applicable only on the products purchased online (through Electronic Software Delivery (ESD)) from www.stellarinfo.co.in website.
If you’ve purchased our product(s) from a third party, the product(s) is subject to the refund policy of that third party. You must send a refund request to Stellar® within 30 days of the date of purchase of the software, for Yearly Subscription or Lifetime License and 7 days in case of a monthly subscription. Any request received post this timeline would not be entertained.
To request refund for a product, you need to drop an email at email@example.com, mentioning your order number and a brief description of the issue you’re facing while trying to use the product. Once the refund request is received, a company representative will contact you within 24 working hours for further assistance.
Alternatively, you can directly call Stellar’s® customer care executive at toll free number 1800-102-3232.
For Post Sale Support – Existing Customer
Email Support – firstname.lastname@example.org
Support Number - +91 98703 46347
Online Chat – www.stellarinfo.co.in
How long it takes to Process a Software Refund Request?
It takes up to 7 to 10 business days from the day of request stands approved to process a valid refund request.
Stellar® will provide a 100% refund of the purchase amount including the taxes that you’d paid while purchasing the product. Also, if you’re not satisfied with a product, you can choose Stellar's® data recovery services at ZERO ANALYSIS CHARGES. The amount you’d paid for the product will be adjusted with the total cost of data recovery service.
Mode of Payment for Refund
Mode of payment for refund depends upon the payment mode you had chosen while purchasing the software. For instance, if you’d purchased the product by using credit card/debit card, the refund amount will be credited to your credit card/debit card account. If you’ve made payment through Net Banking, you’ll receive the payment in your respective bank account.
Thank you for reading and understanding the refund process for Stellar® Software. If our software does not work or recover your data then you don’t need to be panic. We assure, you will get 100% refund within 30 days, without any hassle. We thrive for customer satisfaction and it’s our duty to provide you quality service even if our product did not serve their purpose.