This case overviews recovery of data from a physically failed Kingston® Solid State drive (SSD) - model SA400S37 with 240 GB storage capacity.
The user had reported an inability to access the data stored on the SSD because the drive was unable to initialize. Despite making repeat attempts to access the device on different host devices and via different USB cables, the drive had failed to initialize and remained inaccessible.
Previously, the user had reportedly come across common drive failure indicators such as “no boot device” error, read-only state, and Blue Screen of Death, however he had continued using the device. Consequently, the SSD failed due to which the 150 GB data stored on the drive had reached an inaccessible state, with seemingly no possibilities of recovering it. Unfortunately, there was no backup of this data.
The user sought the data recovery expertise of Stellar and submitted the drive at one of the company’s service centers. Initial examination of the SSD at Stellar data recovery lab revealed that it had been physically tampered, as the casing had distinct scratches and one of the NAND chips was found slightly dislodged.
It turned out after enquiring with the client that the drive had been previously handed over to a local data recovery service vendor without prior validation of their competency for the job. This could be an expensive mistake with potential to jeopardize the data. Later on, after lab diagnosis of the SSD, Stellar data recovery experts found that firmware of SSD was corrupted due to which it was unable to initialize.
Dismantled Kingston SSD model SA400S37
Recover data from a self-encrypting SSD that had failed due to firmware corruption.
Data Recovery — Challenges and Approach
Stellar data saviors identified 3 distinct areas of challenge in this case—
Data Recovery Approach
Recognizing this as an exceptionally complicated case, the data care experts at Stellar decided to employ Factory Access mode for data recovery. Factory Access mode is a highly sophisticated procedure that involves forensic imaging of SSDs for recovering the information.
Note: There are no documented procedures, set practices or commands for switching an SSD into Factory Access mode or accessing the data in that mode. Factory Access mode is only available to the service centers of OEMs.
The data care experts at Stellar employed the following steps for data recovery:
Stellar data care experts managed to recover the complete data from the SSD. Further, the data was recovered with 100% integrity and delivered within the committed timeline.
“ I am very thankful to each and every data care expert at stellar. You have completely recover every folder which I have lost due the physical failure of my Kingston SSD drive. I will definitely avail stellar data recovery service in future. ”
WE ARE OPERATIONAL
Amid COVID-19 pandemic, Stellar® Data Recovery lab and recovery services are fully operational to serve your needs. You can avail our Online Remote Data Recovery Service. Stellar® encourages you to avail our free courier pick up service to submit your damaged media devices for data recovery