Service Plans

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At Stellar, we have devised different service plans to suit to the specific requirements of individuals, SMEs, large corporate and Govt. organizations.

 

Service Options:

 

  • Standard Offerings
  • Contractual Offerings

 

Standard Offerings:

 

Standard Offering is need based (on occurrence of media crash) and offered to everyone such as Individuals, SME, Government, Corporate etc.

 

With Standard Offerings, clients get:

 

  • FREE media assessment for Desktop/Laptop media in 1 business day.
  • Logical recovery in maximum 3 working days.
  • Logical Cum Physical recovery in maximum 6 working days.
  • Physical recovery in maximum 6 working days.
  • Maximum data recovery results in minimum turnaround time ensuring data safety and data security.

 

For Priority Service Option Call Your Nearest Data Recovery Lab.

 

Contractual Offerings:

 

PSU and Corporate can enter into a contract with us for their future data recovery needs.

 

Contractual offering is "Pre-defined arrangement for all your future data recovery needs".

 

Benefits of Contractual Service Option?

 

As a Corporate/ PSU you may have multiple office locations, huge IT set-up, strict business processes to be followed for getting things done and customer’s dead-lines. So one cannot afford to lose a single work hour because of unavailability of real-time business data – lose of which may cause millions of rupees.

 

In the panic hour of data loss – it is most important that you get the data recovery services promptly so that business operations will not stop for long hours and you will not incur huge financial losses.

 

Stellar’s contractual service options give you benefits of quick & standardized quality services at multiple locations* with "no hassles".

 

With contractual offering, clients get:

 

  • Discounted Pricing.
  • FREE Media Pick & Drop facility by local Stellar office.
  • FREE media assessment for Desktop/Laptop media in 1 business day.
  • Logical recovery in 2 working days.
  • Logical Cum Physical recovery in 5 working days.
  • Physical recovery in 5 working days.
  • Credit facility.
  • Maximum data recovery results in minimum turnaround time ensuring data safety and data security.

 

Pre-defined Rates & Terms: When you enter into contract with Stellar, you get pre-defined -discounted rates, service terms, payment terms etc. and signed NDA* which is valid for 12 months. So during the contract period you always receive standard services with less turnaround time. When data loss occurs, you just need to send media pick-up request to Stellar. No hassles of searching for service provider, ask for multiple quotations, review service terms again and again or signing NDA with different vendors. Stellar contractual service option leaves you free from seeking multiple approvals you need to avail (as per your business process) before seeking services. No hassles at the time of panic situation.

 

*NDA (Non Disclosure Agreement) assures 100% data security and data safety each time, every time at each step of data recovery process.

 

Data Recovery Services at multiple locations: If you have presence in PAN India, Stellar serves you at 12 locations across India. You can send your crashed media to any of the Stellar branches and get the quality services every time.

 

Quick Services: Stellar provides data recovery services in pre-defined time which is always less than the standard service offering time* (*depends on status of media)

 

Easy Payment Terms: You pay as per agreed terms. You can select centralized/ decentralized billing, monthly/ per service payment options etc. for easy processing.